What This Program Covers & Who It’s For

While many caregivers enjoy helping their clients and patients, the job can definitely involve some challenges. Pain, medication side effects, differing opinions about care needs, and environmental factors can all cause emotions to escalate, resulting in tense situations.

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During these moments, caregivers need to know how to handle and resolve conflicts without situations becoming unmanageable. Our de-escalation training for caregivers equips them with the confidence to communicate clearly and effectively to de-escalate conflicts and keep themselves and their clients safe. 

We’ll teach them to identify signs of escalation, stay calm and use neutral body language, speak reflectively and empathetically, and guide conversations back to a positive tone while respecting the client’s feelings and needs. 

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The quick and practical conflict management techniques taught in our de-escalation training for caregivers can improve workplace safety and help refocus attention on what matters most. 

Iron Temple’s “Next Generation” training lineup emphasizes communication among different units within a healthcare facility. These three ITTC programs are setting the gold standard for workplace violence prevention in healthcare. 

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• Response Control Techniques' (RCT) unique combination of awareness and de-escalation training, along with proven hands-on crisis management skills, forms the core of the program used to ensure the safety of both patients and staff. This program is ideal for high-risk areas within healthcare facilities, including Security Officers, Emergency Room clinical staff, and Behavioral Health professionals. Supported by a strong support system and comprehensive materials, this extensive program has reduced workplace violence in some client facilities by more than 50%!

• Clinical Staff Response Training (CSRT) also uses a combination of awareness and de-escalation training, with practical hands-on safety skills. Clinical staff build confidence in their approach to situations, knowing they can safely exit a physical altercation. This program is also accredited, where nursing staff receive CEUs for participation and completion. 

• The De-escalation to Safe State (DESS) online program is fully customizable to meet our clients' needs. This core program provides awareness tips and tools to recognize signs of violence and help diffuse an escalating situation before it turns into a crisis. The non-escalation skills are taught to front-line employees across the system to assist in de-escalating situations in various job roles.

Overview of Outcomes

Iron Temple Training Center’s de-escalation training for caregivers covers both verbal and nonverbal techniques, offering practical solutions for critical situations. These methods are evidence-based and systematically tracked with a proven record of success. 

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Using proprietary training methods: Response Control Techniques (RCT), Clinical Staff Response Training (CSRT), and De-escalate to Safe State (DESS), caregivers will boost their confidence and communication skills through real-world scenarios. They’ll learn how to approach clients and patients safely, with empathy and respect, and to recognize warning signs before situations escalate.

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Ultimately, our caregiver training programs improve both safety and compliance in the workplace. All of our programs are fully aligned with federal and state requirements and serve as key components of workplace violence prevention efforts.

Why ITTC for Caregivers?

At ITTC, the trainers who deliver our de-escalation training for caregivers have real-world experience from the field, having worked as healthcare workers and law enforcement officers. They have handled many personal encounters with tense patient situations and understand the best practices for diffusing them. 

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We also have extensive experience providing de-escalation training for healthcare caregivers. We deeply understand the challenges caregivers face and can offer practical tools to help them keep themselves and their clients safe. 

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Our trauma-informed approach focuses on prevention, leading with empathy and awareness to promote self-preservation and patient safety. This enables your caregivers to confidently recognize warning signs of escalating incidents and use techniques that resolve conflict early and effectively.

Caregiver De-escalation Training Program Structure

Assessment

We provide de-escalation training for caregivers tailored to your organization’s needs, starting with a comprehensive assessment at every level. We’ll bring together your nurse leadership, training and development specialists, and security team with our trainers to discuss your vision and expected outcomes.

This will allow us to review policy constraints and discuss any hot spots where incidents tend to occur. Then, we’ll work together to create a plan to effectively address the issues we’ve identified and create a safer workplace for all.

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Customization

We know that each department or unit in your building faces different challenges, risks, and needs depending on the population it serves. Instead of providing the same training and techniques to every caregiver, we tailor our curriculum and approach based on your employees' experiences. We constantly update our curriculum with the latest best practices and strategies. Our program continues to evolve and does not stay stagnant like other generic programs. We take pride in growing alongside our clients, always keeping their needs in mind. 

Each training course will include specific scenarios caregivers are likely to face at work. This method helps boost their confidence, so they can easily use practical conflict-resolution skills in high-pressure situations.

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Delivery

Our training programs are highly adaptable and can be customized to fit your team's needs. We usually begin with an open assessment meeting to discuss your needs and training expectations. After we customize a program that meets all your needs and agree to the terms, we move into a deployment phase. Our versatile delivery methods: 

• Online interactive courses with certification. These courses include checkpoints built into the program to track progress and retention. Using ITTC's secure, customized platform, we can adapt our programs to meet our clients' specific needs.

• On-site, in-person workshops that include role-playing and hands-on skills labs to improve communication and conflict-resolution skills.

  • ITTC Trainers and Instructors can be deployed within two hours of our headquarters (07848) 

  • Train the Trainer

• Hybrid models provide supporting materials, a video library, and quarterly check-ins to deploy Generation II and III skills along with Scenario-Based Training (SBTs).

Once the initial training is done, we provide ongoing support through optional virtual refreshers and classes. These learning opportunities reinforce learning and further build your staff’s confidence in appropriately handling situations they face daily.

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Measurement

At ITTC, we recognize that measuring outcomes is essential to showing the success of our caregiver training programs. Our trainers aim to provide more than just information. We know that fewer workplace violence incidents and better staff safety and confidence truly make a difference.

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Specialized Modules

Clients with autism often struggle with emotional regulation and social interaction, which can make communication difficult and lead to misunderstandings with caregivers. 

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Our specialized training programs for caregivers of autistic adults and children equip professionals with the tools to recognize verbal and non-verbal cues indicating rising stress and take action before it becomes uncontrollable.

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We teach caregivers to slow their speech and movements to avoid seeming threatening, and how to find mutually beneficial solutions to issues so clients feel a sense of autonomy and control.